FirstPerson leadership made a commitment in 2017 to grow to $25 million by 2025, doubling our revenue in eight years. We knew this would require an innovative and disciplined strategy to restructure our sales and delivery teams for more efficient and scalable processes. It also would take getting our people on board with the vision. 

This led to our first encounter with the Performance Climate Survey. It’s a way to get at understanding how people perceive their work experience. It measures empowerment, trust, and opportunities for growth and development. The PCS also looks at strategic direction and communication, obviously important to any organization, especially one focused on exponential growth.

We were eager to explore how our Peeps feel about FirstPerson, and the lofty goal we have before us. And learn how we can provide significant ways to improve our teams’ alignment and commitment to join in the journey.

FirstPerson’s experience with the Performance Climate Survey became the spark for Performance Lab.

We first began exploring the impact of performance when introduced in 2017 to a diagnostic tool built on decades of evidence-based research. All of our Peeps participated in the Performance Climate Survey three times during an 18-month period. We saw our performance results rise from Functional Existence to Purposeful Culture.

What we learned is that there are measurable and replicable processes to achieve high performance. And that our people’s performance is as important as the strategic business plan we create and follow, especially given our aggressive growth goal.